Postage and Packaging Charges

Our Postal charges couldn't be easier

Mainland UNITED KINGDOM

• Each Online Order (Discounted for On Line Orders) £4.99 excluding VAT.
• Each Telephoned Order £7.95 excluding VAT.

Orders placed after 12 Noon may be processed the next working day.

Please note - deliveries will need to be signed for at the point of delivery.

A surcharge will be applied to deliveries to Northern Ireland and the following extended area postcodes:-

DD, DG, EH, FK, G, KA (except KA27 & KA28), KW, KY, ML, TD, AB1 - AB16, AB21 - AB25, AB30, AB39, PA1 - PA19, PH1 - PH3
All of Isle of Wight, Isle of Man and Isle of Scilly.

VAT will be charged on the delivery cost.

Outside of United Kingdom

Sorry but we are not able to ship orders outside of the UK.

Delivery Address

Goods can be delivered either to your home address or an alternative address.

If paying by credit or debit card we recommend that goods are delivered to the address associated with the card.

If you request delivery to an alternative address this raises security issues and verification in these circumstances may delay your order.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days does not include weekends or National Bank Holidays).
In case of Bank Holidays please allow an extra 2 working days.

Deliveries to non-Mainland or remote locations may take longer.

Goods delivered by courier should arrive between 8am and 7pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

IMPORTANT

We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed.

We will inform you if we become aware of an unexpected delay.

All shipments are governed by the Terms and Conditions of delivery as stated by each individual carrier. Promain UK Limited will not accept claims for liability or loss against late delivery of any goods.