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Terms and Conditions

Terms and Conditions

This web site is operated by Promain UK Limited (referred to as "Promain /we/our/us").

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Promain UK Limited. Any copying, publishing or redistributing of this website or its contents is prohibited without the permission of Promain UK Ltd.

Accuracy of Content

Promain UK Ltd has taken every reasonable effort to ensure that the content of this site is accurate however there may be inaccuracies or typographical errors. We make no representations about the accuracy, reliability or completeness or about the results to be obtained from using the products.

Prices quoted are subject to VAT, unless otherwise stated. They are subject to alteration without notice.

Colour Reproduction:

Please note colour reproduction is limited by the technology used to deliver web pages and by the colour representation of your own monitor and computer set-up. We have made every effort to display as accurately as possible the colours of our products but we cannot guarantee that the colour you see on your monitor´s display will accurately reflect the colour of the product on delivery.

Creosote:

Since July 2003 Creosote is only available for professional users, if in doubt use Creosote Substitute.

Proper Use of Products:

Product data sheets are available for various products supplied by Promain and can normally be downloaded directly from the relevant product page. Please ensure that you refer to the relevant data sheets for products purchased for the correct application methods and coverage rates. In the event of a data sheet not being available please contact us for further information on a particular product.

All products are supplied and provided on the condition that we cannot be held responsible in the event they are used for any other purpose than that specified by the manufacturer.

Any recommendations and advice offered are given without legal responsibility. Promain shall not be liable to the customer in the event of damage to goods or injury to persons resulting from negligent or improper use or handling of goods by the customer, their employees or their agents or members of the general public, or any loss of profit or contracts or other consequential losses of any kind however caused.

To the extent permitted by applicable law, Promain UK Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Promain UK Ltd shall not be liable to any person for any loss or damage which may arise from advice given or from the use of any of the information contained in any of the materials offered on this website. 

Availability

All items are subject to availability.

Delivery Time

Any date or period for delivery stated is given as an estimate only and is not binding on Promain.

Damage to your Computer

Promain UK Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won´t cause damage to your computer. It is your responsibility to ensure that your computer is set up to screen out anything that may damage it. Promain UK Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Privacy Policy

We never release your personal details to companies outside of Promain UK Limited for marketing purposes. When you visit our site, we may collect certain personal information, submitted by you, (for example, your name, email address and postal address). All such information is held on secure servers and Promain UK Ltd will treat all your personal information as fully confidential.

Links to Other Websites

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Promain UK Ltd cannot accept any liability in respect of the use of these websites.

Complaints

Any complaints by the consumer will be dealt with in a fair, effective and confidential manner. Complaints must be submitted in writing to our offices and will be acknowledged within 5 working days. Promain agrees to provide a likely timescale to resolve the dispute and keep the consumer informed about progress.

These Terms and Conditions do not affect your legal rights.